Q&A
Q. Don’t know the initial password
A. The initial password is “0000” (number zero) for both the startup password and the individual authentication password.
*If automatic backup of Google etc. is turned on by the setting of your phone when uninstalling the application, the set password may remain saved.
Q. What is the startup auth?
A. If you set a startup auth, password authentication is required when you launch the app. The memo list will not be displayed until the authentication is successful.
*It has turned off when the app is installed.
Q. What is the individual auth?
A. If you set a individual auth, password authentication is required to view and edit the contents of the note. You can turn it on and off individually for each note.
Q. Want to change my password
A. You can change the password from the setting screen. Only numbers from 1 to 8 characters are supported, and the startup password and individual authentication password can be set separately.
Q. I forgot my password and want to reset it
A. For security reasons, we do not reset your password in principle.
However, if absolutely necessary, we will consider responding individually only if we can verify your identity. Please contact us from the inquiry page.
Additionally, although this is a member-only feature, if you have registered an email address for password reset, you can have a password reset code sent to your registered email address.
Q. I want to restore accidentally deleted notes
A. If the trash function is ON, it can be restored if it is within the storage period (storage period is depending on the plan). If the trash function is turned off or the storage period has expired, restoration is not possible.
*The trash function is ON by default.
*We recommend that you make frequent backups.
Q. I want to change the font size
A. In principle, the font size is based on the terminal settings “Font size” and “Display size”.
However, the only note viewing screen or note editing screen can be changed in 3 steps from the settings in the app.
Q. I want to change to night mode
A. You can change the theme to your liking from the settings screen.
Q. Biometrics cannot be used
A. The biometric authentication function uses the function of the your phone. It cannot be used if the terminal does not have a biometric authentication function or if the settings on the terminal have not been completed.
Q. I want to create a directory
A. Directories can be created from the side menu (tap the icon at the top left of the screen or swipe right from the left edge of the screen).
And you can also rename, move, or delete directories by tapping “Edit directories” and then selecting any directory.
*If you delete the directory, the notes in the directory will be moved to your home directory.
*In the case of the free plan, the maximum number of directories that can be created is 10. You can create an unlimited number of directories by purchasing a paid plan.
Q. I want to operate notes collectively
A. You can select multiple unlocked notes by selecting “Select multiple notes” from the side menu. With multiple notes selected, you can move or delete them all at once by tapping the folder icon or trash can icon on the upper right.
*Folders and locked notes cannot be operated at once.
*Please note that even if the Trash box function is enabled, the notes will be completely deleted if the storage limit of the Trash box is exceeded when deleting all at once.
Q. I want to insert images in notes
A. You can select from the images in your phone by tapping the image icon on the note edit screen. The selected image is displayed as a character string (image path) starting with “<img”, so if you save it as it is, it will be displayed when viewing the note.
Q. The image inserted in the note has no longer displayed
A. For the image inserted in notes, the save destination (image path) of the image is converted to a character string. If you delete or move the original image, the inserted image will disappear.
Q. I want to resize images
A. The size of the image to be inserted will remain the same as the original image size, in principle, but if the original size is so large, it will be automatically reduced to display size of your phone. If you want to insert an image in the middle of a sentence, please adjust it by editing the original image.
Q. Some characters do not appear
A. This application supports HTML tags. Therefore, the character string following “<” character may be regarded as an HTML tag and may not be displayed (it is just not be displayed, but not disappear). If it is not displayed, insert a space after the “<“.
Q. I want to sync notes between multiple devices
A. For security reasons, this app stores notes and various setting data in the app area of your device and does not send or store them on the server. Therefore, data cannot be shared between multiple devices.
Also, if the app data is lost due to a malfunction or loss of the device you are using, it cannot be restored for the above reasons, so please use a backup, etc.
Q. I want to transfer notes when exchanging smartphones
A. To transfer notes, please use the “Backup & Restore” function from the setting screen. By creating a backup file, you can encrypt all notes, directories, and various setting data at once and save them in any directory on your device.
In addition, although it is a function dedicated to paid plans, it is also possible to use cloud storage dedicated to backup.
*Please note that the same file and various setting data will be overwritten during restoration.
Q. I want to restore old cloud backup(paid plan only)
A. Cloud backups are designed to be overwritten each time they are backed up, so data before overwriting cannot be restored. If you want to keep the backup permanently without overwriting it, please use the local backup function.
Q. I don’t know how to issue or enter a migration code(paid plan only)
A. The migration code can only be issued by users who have backup data in the cloud storage (users who the “User ID” is displayed on the cloud backup page). In addition, the issued migration code can be entered by executing cloud restore on a terminal that has never executed cloud backup (users who the “User ID” is not displayed).
Q. Unable to use the device before the model change, issue a migration code or perform cloud restoration (paid plan only)
A. As a general rule, memos are saved in the device, so if the device becomes unusable due to a device failure, etc., the memo cannot be restored. We recommend that you frequently make local backups and store files outside the device. Also, if you have a cloud backup, you may be able to restore it individually by the “User ID” displayed on the backup page, so please keep the “User ID” in a safe place.
Q. What is the registration of an email address for password reset? (paid plan only)
A. By registering a password reset email address in advance, if you forget your password, you can have a password reset code sent to your registered email address. To register an email address for password reset, a “startup password” and “individual password” are required.
*You can register your password reset email address and send your password reset code once every 72 hours.
*Password reset code is valid for 12 hours.